Frequently Asked Questions
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Getting started is simple. Reach out through our contact form, include clear photos, and we will respond with a quote or reach out if we need additional information.
Please be as concise as possible about your desires, the state of your furniture, deadlines, wants and needs, what your don’t want, etc., We aim to please and we work better with as much information as you can give us. Do you have inspo photos, pics of your space or other items that will help us with your vision? Send them to us! -
You can reach us anytime via our contact page. We aim to respond quickly—usually within one to two business days. But don’t worry, should you decide to work with us, you will have our email and phone number so we can communicate more efficiently.
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Most recliners similar to Lazyboy, Berkline or anything that falls in the “big and poufy” category or has built in drink holders. However, we do work on antique recliners with exposed wood.
We do not work on large sofa sectionals, but we do take on smaller love seats.
We do not take on bedframes, but we do take on upholstered headboards.
We don’t offer fabric/ leather/ faux leather repairs unless they're part of a larger upholstery project. This includes fixing snapped springs or foundation work, unless it is also part of the larger upholstery process.
Additionally, window treatments, bedding, automotive, awnings, and marine are among the services we do not offer.
Need a recommendation for a different workroom? Let us know, as we are happy to make referrals.
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It’s a bit difficult to explain a pricing model when each piece is so unique. It depends on so many factors such as: leather vs. vinyl, silk vs. wool, a small or large pattern vs. a solid, etc., AND THEN you have the furniture itself! How much TLC does it need? Is it a straight recover or does it need to be torn down all the way to the bare frame. What else is going on in there? So much, right? Please send us photos to get the ball rolling and then we can get down to the nitty-gritty.
All that being said, here is some basic pricing for basic labor only:
Drop-in seats start at $80 each.A Parsons chair starts at $300.
A wingback chair starts at $2,000
Sofas start at $3,000
Pillow covers start at $100
Cushion covers start at $160
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We are collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving. We want to make sure we are the right fit for you and vice versa. This way, everyone is happy. Our favorite pieces are the pieces that bring everyone joy!
Rachel’s most memorable piece was started by a woman who knew she was going to pass before it was finished and the client wanted to make sure it was completed to perfection. She entrusted that piece to Rachel and it was delivered to her family after her passing. “It was emotional to take on such a project. The family came to pick it up and there were a few tears from all involved”.
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We do not offer pick up or delivery. We highly recommend contacting Lugg. You are also more than welcome to drop off and pick up your own items.
Pick-up and delivery days are typically Saturday and Sunday. Please let us know if you need a different day.
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Hours are by appointment only. Please text or email to make an appointment before loading up and setting out.
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We are located in the Old Mother’s Cookies building in Oakland, CA. 94606. Please remember we are by appointment only, so if you load up and drop by you will not be seen.
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We are currently accepting customers’ own material (COM). Please note that it is HIGHLY recommended you confer with us about yardage and the fabric appropriate for your piece as we have the right to refuse material we deem not suitable for the application.
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We require 50% of the estimate to get the ball rolling. The remaining 50% is due upon completion.
Turnaround time is variable. For example: drop-in seats are typically turned around within 2 days. A parson chair is usually turned about within 2-3 days. A wingback takes about a week. An average sofa takes about 5-10 business days, and larger pieces can easily take more time. All of this is dependent upon the material and pattern chosen, the current waitlist, etc., Please note that the process does not begin until the fabric is in-hand. -
Do you suddenly have family popping in and need to spruce up your space? We can sometimes accommodate a quick turnaround, but for a significant price. Contact us for more information.
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Sorry, but we do not offer small repairs unless it is part of the larger upholstery process. Small repairs would consist of the following: tears, rips, loose threads, missing buttons, bad welt, dents, etc.,
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We do not offer window treatments. We are, however, more than happy to recommend a local Oakland workroom that makes delicious window treatments. Please reach out for more information.
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There is no storage before or after the upholstery process. Items left on the premises for longer than 5 business days, after their completion date, will be charged a hefty storage fee.
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No. All furniture arriving on the premises must have fabric that has been purchased through us or it must accompany the furniture itself. If it is COM it must come in at the same time as your furniture. Some exclusions apply if your furniture is coming from a local furniture refinisher. Please inquire.